Frequently Asked Questions
Everything you need to know about COZY WORLDWIDE
How long does shipping take?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location but usually range from 10-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. Our 'Cozy Fit' collection is designed to be slightly oversized; we recommend sizing down if you prefer a more tailored look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my COZY garments?
To maintain the softness and longevity of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or high heat in the dryer.
Do you ship worldwide?
Yes, COZY WORLDWIDE lives up to its name. We offer global shipping to over 50 countries. Shipping rates and duties are calculated at checkout based on your destination.